Seven Arkansas Organizations Recognized by Governor’s Quality Awards

Seven Arkansas organizations were honored Thursday, Sept. 22 at the 27th Annual Governor’s Quality Awards at Governor’s Mansion in Little Rock.

The seven honored organizations were:

Mainstream Technologies, Inc. of Little Rock has received the third of four award levels – Achievement Level – which requires applicants to write a 50-page application answering over 200 questions and demonstrate mature processes and a commitment to the amelioration keeps going. Successful candidates also participate in a 1.5 day site visit.

Cromwell Architects Engineers of Little Rock received the second level, the Commitment Award. Applicants are required to answer a condensed set of questions and receive a feedback report to better understand their process and outcome strengths and opportunities.

Four organizations received the first tier of award, the Challenge Award, which included Delta Dental of Arkansas, Sherwood; L’Oreal USA, North Little Rock; PotlatchDeltic Corporation, Waldo; and PotlatchDeltic Corporation, Warren. The Challenge level is the starting point for any organization and requires organizations to define key characteristics such as mission, vision, values, customer groups, and strategic challenges and benefits.

Black River Technical College at Pocahontas won the highest level awarded—the Governor’s Award for Excellence in Performance—making the two-year college the second in the state to be recognized at this level. Black River Technical College has earned this recognition by demonstrating effective processes and associated favorable outcomes. Only 27 Arkansas organizations have received the governor’s highest award for excellence in performance.

The Governor’s Quality Award Program is coordinated by the Arkansas Institute for Performance Excellence, a nonprofit organization affiliated with the Arkansas State Chamber of Commerce.

The goal of the program is to encourage Arkansas organizations to engage in continuous quality improvement, which leads to performance excellence. Created as a non-profit organization, the program is dedicated to helping build a strong infrastructure for Arkansas businesses. The award process aligns with the Malcolm Baldrige National Quality Award and uses the Baldrige Excellence Framework.

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